Fair Use Policy

This Fair Use policy sets out the terms between you and us under which you may access any of our websites under the onefile.co.uk domain name (“our site“). This fair use policy applies to all users of our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use at http://www.onefile.co.uk/policies/terms.

Our site operated by Onefile Ltd (“we” or “us“).  We are registered in England and Wales under company number 04404879 and we have our registered office and main trading address at One Central Park, Northampton Road, Manchester, Lancashire M40 5BP. Our VAT number is 7920825685.

A small number of users are responsible for generating large volumes of traffic on our network, which can impact the service we offer to our other customers. Our fair use policy is designed to ensure that all of our customers receive a fast and reliable service.

Service Fair Use Policy
Nomad An individual eportfolio should not exceed 4.7GB in size (the same capacity as a DVD).Combined daily bandwidth usage (uploads and downloads) should not exceed 10GB per user.
Ignite Combined daily bandwidth usage (uploads and downloads) should not exceed 10GB per user.
Primate Each users’ eportfolio should not exceed 2GB in size.Combined daily bandwidth usage (uploads and downloads) should not exceed 4.5GB per user.

The data volumes include both downloaded and uploaded data.  A gigabyte is 1024 megabytes (MB).  The majority of our customers will not be impacted by the fair use policy.

If in, OneFile’s reasonable opinion, you are abusing the service in any way, such as exceeding the fair use policy, we may ask you to moderate your behaviour – and in extreme cases, we may limit the speed of, or block your access to, data services, or we may disconnect you.

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