An interview with Josh Redmayne, VP of Research and Development at Onefile.

When we talk about technology, it's easy to focus on features, infrastructure, or speed. But at Onefile, we believe the most powerful tech doesn’t start with code — it starts with people.

That’s the thinking behind Fusion — the approach that now powers everything we Onefile builds. Fusion is more than a development strategy. It’s how we ensure every click, every dashboard, and every update is shaped around the real needs of the people using our platform every day.

The Onefile ecosystem:

Q&A:

We ask Josh what Fusion means to him, and our Onefile users.

Q: Fusion sounds like a technical framework – what makes it human-centred?

A: Fusion is the approach behind how we build at Onefile, but at its heart, it’s about people. We’re not just chasing features or tech trends – we’re solving real problems for learners, tutors, and training providers. That means designing software that feels intuitive, empowering, and genuinely useful to the people who use it every day.

Q: How do you make sure the platform reflects what users actually need?

A: We start with personas – detailed profiles built from real user insights. We speak directly to learners, reviewers, employers and training providers to understand their goals, pain points and daily workflows. Their feedback shapes our roadmap. It’s not a one-off exercise – it’s continuous, baked into our development cycles through Fusion.

Q: What does “putting users at the heart” look like in practice?

A: It shows up in everything from dashboard design to the way reports surface data. If something takes too long, feels confusing, or doesn’t reflect how users work in the real world – we change it. Our goal is to remove friction, automate the tedious stuff, and make the experience feel natural and effortless.

Q: Accessibility and simplicity are big promises. How do you deliver on them?

A: We make the complex feel simple. Whether it's compliance, progress tracking, or reporting, the platform must work for everyone – not just tech-savvy users. That means clean design, clear navigation, and smart use of real-time data. Accessibility is also core: every learner, regardless of ability or background, should feel at home in Onefile.

Q: How does Fusion help you keep pace with future needs?

A: Fusion gives us the flexibility to evolve quickly. It’s the engine behind upcoming innovations like AI-assisted workflows, intelligent nudges, and deeper integrations. But crucially, it keeps us grounded in user needs – so the tech always serves a clear purpose.

Q: In one line – why does Fusion matter to users?

A: Because it means the platform you’re using today is already being shaped for tomorrow – and it’s doing so with you at the centre.

Josh Redmayne,
Onefile VP of Research and Development