Accessibility

At Onefile, we’re committed to giving people the tools they need to shape their own future. So, we do everything we can to make sure our websites and software are accessible to the widest possible audience, regardless of technology or ability.

What is Accessibility?

In the context of software, accessibility refers to the design and development of applications, websites, and digital tools in a manner that ensures they can be effectively used by everyone, including people with disabilities. This encompasses making certain that individuals with visual, auditory, motor, cognitive, or other impairments can interact with software as seamlessly as those without disabilities.

Key aspects of software accessibility include:

• User Interface Design: Ensuring that the visual elements of software are easy to comprehend and interact with, including providing alternatives for users who cannot see or interact with the screen in a typical way.
• Keyboard Navigation: Guaranteeing that all functions and content can be accessed using only a keyboard, which is essential for users with mobility impairments who may be unable to use a mouse.
• Screen Reader Compatibility: Ensuring that software functions effectively with screen readers, which are used by individuals who are blind or have low vision to navigate and understand content.
• Text Alternatives: Providing text alternatives for non-text content such as images, videos, and buttons, so that screen readers and other assistive technologies can convey this information to users.
• Colour Contrast: Using sufficient colour contrast between text and backgrounds to ensure readability for users with colour vision deficiencies or low vision.
• Text Size and Zoom: Allowing users to resize text or zoom into content without losing functionality or clarity, which is important for users with visual impairments.
• Subtitles and Transcripts: Offering captions or transcripts for audio and video content to support users who are deaf or hard of hearing.
• Error Identification and Prevention: Ensuring that any errors or issues in the software are clearly identified and easy to resolve, with instructions available in a way that all users can understand

Our Accessibility Commitment

At Onefile, we are committed to empowering individuals by providing the tools they need to shape their futures. To achieve this, we go above and beyond to ensure that our websites and software are accessible to everyone, regardless of their technology or abilities. To support this commitment, we align our development processes with the latest Web Content Accessibility Guidelines (WCAG 2.2), ensuring our content is usable and inclusive for all.

Our Commitment to Our Customers

• Accessibility Mindset: We integrate accessibility into every stage of our development life cycle, from initial design concepts to final testing and deployment. This ensures that inclusivity is a fundamental aspect of all our products.
• Internal Reviews: Our dedicated focus group meets regularly to evaluate existing procedures and identify any defects related to accessibility. We then develop strategic plans to address these issues and enhance the overall user experience.
• External Reviews: To continuously improve, we collaborate with third-party experts who periodically review our products and provide guidance on areas requiring improvement. This external perspective helps us maintain high accessibility standards

Current Compliance

We comply with the Web Content Accessibility Guidelines (WCAG) 2.2.

Third-Party Content

Onefile customers have the ability to upload documents and eLearning content into the OneOnefileFile platform. The responsibility for ensuring the accessibility of this content lies with the customer.

Technical Specifications

Onefile utilises the following technologies to ensure compatibility with various web browsers, assistive technologies, and plugins that may be installed on your computer:

• HTML
• CSS
• JavaScript

These technologies are essential for maintaining compliance with the accessibility standards we adhere to.

Known Issues

The core path of our product suite is compliant, however, we are aware that in some less frequently used areas of our product, improvements are needed in the following areas:

• Keyboard Navigation: Ensuring all elements are accessible and the focus order is correct.
• Text Size and Zoom: Ensuring all pages can be zoomed to 400% and text can be resized to 200%.
• Colour Contrast: Ensuring colour contrast is adequate.
• Screen Reader Compatibility: Ensuring all elements are correctly labelled for screen reader announcement.

Contact us

Email: accessibility@onefile.co.uk

Telephone: 0161 638 3876

If you require any further details or would like information on our website or products in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please get in touch using the telephone number above.

We are always striving to improve the accessibility of OneFile. If you encounter any issues not listed on this page, or believe we are not meeting accessibility requirements, please let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not satisfied with our response to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Last Reviewed 29th August 2024